Philippines Establishes Call Centre for Teachers to Assist Remote Learners

Written by Akeem Alao

Local authorities in the Philippines have established a makeshift call center staffed by dozens of teachers to make sure students don’t fall behind in class during the remote classes.

The temporary call centre which opened in Manila on 5th of October, 2020 has 70 people who have been busy answering hundreds of daily queries by phone, email and instant messenger from students.

Ferdinand Delgado, team leader of the support programme said, “Quality education must continue. Just because there is an ongoing pandemic the quality of learning shouldn’t suffer,”

“This programme was made to strengthen the government’s efforts to help students with their education,” he added

Schools across the Philippines have been closed since March to contain the spread of the coronavirus, which has infected more than 330,000 people locally, with over 6,000 deaths.

President Rodrigo Duterte has vowed not to reopen schools until a COVID-19 vaccine is available.


About the author

Akeem Alao

Akeem Alao trained as a language teacher. He graduated from Adeniran Ogunsanya college of Education where he studied English/Yoruba Languages and Ekiti State University where he obtained a degree in English Education.

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